Social Listening
If you were on Twitter during July of 2020, you might have witnessed what some were calling the potato fiasco of 2020. If you missed it, here are a few examples: Obviously these tweets are a bit dramatic but they definitely get their point across. After these tweets, and thousands more, Taco Bell came out with this post 7 months later... I was surprised how long they took to bring back potatoes when so many of their customers were so disappointed by their departure. Because of the hundreds of tweets I must've seen about taking away their beloved potatoes, Taco Bell was the first company I thought of for this project. After posting about potatoes coming back, their tweets looked more like this: Taco Bell is know as being fast and cheap food for anyone on the go, but it a staple for many of it's customers, whether they're looking for fast and cheap food or not. "We take pride in making the best Mexican style fast food providing fast, friendly, & accurate service.